Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to share your experience with an online casino? The Casinos Australia team is here to help. This page explains the best way to reach us and what to expect when you do.
Get in Touch by Email
Email is the most reliable way to contact us. Whether your message is about a specific casino review, a payment method question, or something else entirely, send it to [email protected] and we will get back to you as quickly as we can.
We aim to respond to all enquiries within 48 hours on business days. During busy periods it may take a little longer, but every message is read and considered.
What You Can Contact Us About
We welcome all kinds of messages. Here are some of the most common reasons readers get in touch:
- Review accuracy — if you believe a detail in one of our casino or pokies reviews is out of date or incorrect, let us know. We fact-check regularly, but things change and reader feedback helps us stay current.
- Casino experiences — if you have had a notably positive or negative experience at one of the offshore casino sites we cover, we want to hear about it. Real player experiences inform how we assess and update our ratings.
- Bonus and payment queries — if something about a welcome offer, wagering requirement, deposit method or withdrawal process is unclear after reading our content, drop us a line and we will do our best to clarify.
- Responsible gambling concerns — if you or someone you know needs support, please visit our Responsible Gambling page first. It lists Australian support services and the tools available to help manage play safely.
- General feedback and suggestions — ideas for new content, topics we have not covered, or ways we can make the site more useful for Australian players are always welcome.
- Business and editorial enquiries — if you represent a casino operator or software provider and have a factual correction or a business enquiry, contact us at the same address. Please note that commercial relationships do not influence our editorial rankings.
A Note on How We Work
Casinos Australia is an independent comparison site. Our reviews and rankings are based on editorial research — we assess licensing jurisdiction, game libraries including online pokies, bonus terms, AUD payment options, withdrawal processes and mobile compatibility. Commission arrangements with casino operators may exist, but they do not determine a casino's position in our rankings. You can read more about our approach on the About Us page.
We do not accept unsolicited guest posts, paid reviews or sponsored placements that are not clearly disclosed. Any enquiry of that nature will not receive a response.
Player Eligibility and Responsible Play
All content on this site is intended for Australian adults aged 18 and over. The casino operators featured here are offshore providers — they are not regulated under Australian domestic law, which means the consumer protections available in some other jurisdictions may not apply in the same way. If you have questions about what that means for you as a player, our Responsible Gambling page covers the relevant context and points to support services available in Australia.
Our Terms and Conditions also set out the basis on which we publish this site and what readers should keep in mind when using our reviews to make decisions.
Response Times
| Type of enquiry | Expected response time |
|---|---|
| Review accuracy or factual correction | Within 48 hours |
| General question or feedback | Within 48 hours |
| Business or editorial enquiry | Within 3–5 business days |
| Responsible gambling concern | Please use the support services listed on our Responsible Gambling page for immediate assistance |
Before You Write
It is worth checking whether your question is already answered somewhere on the site. Our casino reviews cover bonus terms, payment methods, game ranges and mobile play in detail. If you are comparing several casinos at once, the ranked listings on the home page are a good starting point.
We appreciate every message and do our best to give useful, honest replies. Thank you for reading Casinos Australia.